Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, or contact us for support. This includes:

• Full name, email address, and mobile number
• Billing and shipping address (barangay, city/municipality, province, ZIP code)
• Payment method details (processed securely — we do not store full card numbers)
• Artwork files and design instructions you upload for your orders
• Business name and TIN (for business accounts requesting official receipts)
• Messages and communications you send to our team

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations
• Communicate order status, shipping updates, and delivery notifications
• Respond to your inquiries and provide customer support
• Send promotional emails and product updates (only with your consent)
• Improve our website, products, and services
• Comply with legal obligations under Philippine law

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Courier partners (e.g., J&T, LBC, GrabExpress) to fulfill deliveries
• Payment processors (e.g., PayMongo, GCash, Maya) to handle transactions
• Cloud service providers that host our platform under strict data protection agreements
• Government authorities when required by law or court order

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for a minimum of five (5) years to comply with BIR requirements. You may request deletion of your account and personal data at any time, subject to our legal retention obligations.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. These include SSL/TLS encryption, secure payment processing, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, but some features of dikit.ph may not function correctly without them.

7. Your Rights Under RA 10173

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

• Be informed about how your personal data is processed
• Access a copy of your personal data we hold
• Correct inaccurate or incomplete data
• Request erasure of your data (subject to legal retention requirements)
• Object to processing of your data for direct marketing
• Lodge a complaint with the National Privacy Commission (NPC)

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of dikit.ph after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data privacy rights, please reach out to our Data Privacy Officer:

• Email: privacy@dikit.ph
• General inquiries: info@dikit.ph
• Facebook Messenger: facebook.com/dikit.ph